Terms and Conditions


Welcome to our store.

It is important to us that you are satisfied with the products you have purchased. Every canter & cave product is individually inspected before delivery, and is only shipped if the product meets our stringent quality standards.

INDIVIDUAL PRODUCTS

CUSHIONS

Each cushion in our range is slightly unique, adding to their individual charm. The photos of the cushions on the website are a representation of each design in the range. As each cushion is cut and sewn from different parts of the print yardage, no one cushion is exactly the same.

CUSTOM MADE OTTOMANS

The ottoman’s can only be delivered within Australia. They can be custom made with your choice of canter & cave fabric and generally take up to 3 weeks to make, depending on fabric availability.

LEATHER OTTOMANS

The leather ottomans are handmade from leather, with the exception of the metallic silver ottoman, as mentioned in the product catalog. To keep them in great condition use a genuine leather cleaner only.

RUNNER RUGS

The runner rugs are vintage one-off pieces, which have been hand woven with natural fibres. Each piece has it’s own natural characteristic’s visible in the variations of weave and colour, as expected from a vintage product. We recommend hand washing only in cold water with a gentle washing liquid generally used for delicate fabrics. Line dry in the shade, do not tumble dry.

RETURNS AND REFUNDS

For full product exchange, customers must alert us of the fault within 7 days of receiving the goods and return the faulty product within 30 days of despatch date to our returns address. (Address will be provided once faulty product has been approved for return). If the product is deemed faulty we will gladly exchange for the same product or issue a refund.

We require a receipt for proof of purchase to issue a refund.

Refunds will also be voided if;

  • Changed your mind.
  • Product care instructions have not been followed.
  • Product has been damaged by being used in an abnormal way or neglected.
  • Disposed of, lost or destroyed.
  • Returning goods after the stipulated period.
  • The swing tag has been removed from the product.

Please note, we do not provide refunds for custom made ottomans, however we will provide a credit note.

PRIVACY STATEMENT

canter & cave respects your privacy.
Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned.
Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to contact us.